Laurence Vincent

Wordle

Larry — Sun, 16 Nov 2008 03:07:43 +0000

Wordle is a very cool web tool that helps you map text into clouds (the kind that transform a jumble of words into design patterns, not the kind that hover over the planet and sometimes rain). Pictured here is a wordle map of chapter 2 in my book, Legendary Brands. Word maps using tag clouds can be a very effective way to analyze the emphasis people place on brands and marketing campaigns.

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The Dark Side

Larry — Sat, 15 Nov 2008 22:46:46 +0000

One of the most fascinating ways to study brand equity is to study the deviants–the “dark side” of branding. For anyone who thinks that a brand doesn’t have power, look no further than the Mongols, an outlawed US motorcycle gang.

The Mongols took the extraordinary step of securing a trademark for their logo. The brandmark is synonymous with trouble, so much so that the US Department of Justice successfully petitioned for, and was granted, control of the trademarked logo. As a result, the government has the right to seize possession of any item bearing the gang’s logo. The landmark case is causing a first amendment fire storm, but I think branding is the really interesting part of the story. First, you have an example of a government taking control of trademark rights and using those rights to enforce the law. Second, you have a great case of a legendary brand — a mark that is associated with a belief system that drives a narrative and a culture. It is a great example of a brand as the centerpiece of a narrative and social conflict. The brand can literally get you arrested–or at least detained.

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Crazy Tasty Sign of the Times

Larry — Sat, 15 Nov 2008 05:36:29 +0000

There are many cultural indicators of bad times. Demand for Spam strikes me as one of the most interesting. I’m not sure what I find more shocking — the fact that more people are buying Spam or the fact that the production line turns out 149,500 cans of spam a day. I ate a lot of this stuff growing up. Still, it’s hard to get past the description: “a gelatinous 12-ounce rectangle of spiced ham and pork.” Even for a pig lover like me, that’s hard to swallow.

The Yoke Goes Down on Airline Marketing They're calling it a 'co-payment.' I'm not kidding. That's what they're calling it. Today, American...

Storytelling Architecture

Larry — Sat, 11 Oct 2008 16:37:13 +0000

At their best, brands tell stories. Sometimes it is overt, such as when they advertise, and sometimes it is subtle, such as when they cue a story already in your head with a brand interaction. Because stories are fundamental to the richness of our experiences, it’s no wonder that brand managers talk a lot about brand stories, brand storytelling, brand narrative, and the like. Storytelling has been en vogue with brands for years now, even before I tackled the subject in my 2002 book, Legendary Brands. The trouble is, while brand managers want their brands to tell stories, they don’t know how to systematize an approach.

Over the course of the last year, I’ve been paying particular attention to the practical demands of brand storytelling–looking for ways to help my clients express a brand voice and execute compelling storytelling on their own. On a few recent assignments, we introduced a new tool for clients: storytelling architecture. What is it? At the most rudimentary level, it’s a flexible framework designed to help writers bring brand copy into voice. It does this by suggesting structural patterns that fit the brand. So, for example, if we had a client with a brand story rooted in personal experience, we might suggest one architectural pattern that uses personal anecdotes to humanize the brand and connect it to the bigger story.

The best example of story patterns in action is the MasterCard Priceless campaign. The storytelling architecture relies upon telling the story through purchases. Each purchase builds dramatic tension. The denouement occurs with the final element, which has no price. That example is heavily tied to the brand advertising, but there’s no reason the pattern could not extend to other brand touch points. In musical notation, that pattern could be expressed as A-A-A-B, where the A’s are the verses and the B is the chorus.

But that’s only one pattern example. We’ve also looked at genre. A genre is a meta-pattern. It is storytelling architecture that defines the conventions of the story to be told. Audiences like genres because genre sets expectations and creates a shared set of knowledge. For example, if you were to tell a vampire story, the audience would have a number of pre-conceived assumptions as a result of the genre. They would expect that the vampire needs blood to live. They would assume the vampire cannot be exposed to daylight. And they would probably assume that the vampire was averse to religious symbols. Certainly, many vampire stories have shunned these conventions, but that’s why we love vampire stories–to see how the new storyteller plans to deal with the genre. That’s why True Blood is gaining an audience.

Brands can take the same approach. Their storytelling architecture can rely upon genre to familiarize brand audiences with the bigger story, then the brand can choose which conventions of the genre to observe, and which to break. W Hotels has chosen a very specific genre in which to build its brand. It is linked to social currency. W defies some of the standard conventions of upscale hotel branding in order create its own unique storytelling approach. The architecture uses genre to structure the brand experience.

This work is ongoing, and requires a lot more illustrations than I have space to present. But the work in the subject area is proving helpful to clients and engaging for our team.

Tap the Power of Genre Becoming a great brand storyteller requires mastery of genre. Novelists, screenwriters and poets would be...
Strategy is Storytelling Cocktail chatter is always a challenge for me because inevitably somebody will ask what I...
More Than Voice Alone I spend a fair amount of time coaching clients on how to apply their brand...

Why I love the Miller High Life campaign

Larry — Tue, 07 Oct 2008 03:10:05 +0000

Too many brands and advertisers try to sell you on cultural norms — you should use our product because everyone else does. They try to pander to social paranoia. There’s nothing I love more than a brand that says, “maybe you’re not for us.” The new Miller High Life campaign achieves that goal. It takes a decidedly strong point of view with a comic twist. It’s tied to sports and manhood and common sense, and it delights in every way. I may actually be thirsty for a Miller.

Making Web 2.0 Work for B2B Brands Yesterday, the folks at Baptie & Company invited me to speak on a webinar about...
Tap the Power of Genre Becoming a great brand storyteller requires mastery of genre. Novelists, screenwriters and poets would be...

Cinemax Antes Up

Larry — Sun, 28 Sep 2008 05:13:38 +0000

I scoured the web to find some examples, but the campaign is still too new. Check out the new Cinemax rebranding. In the high stakes world of premium cable, Cinemax has finally stepped up to the plate. It’s too early to tell whether or not their programming and scheduling will measure up, but the new brand campaign is clever and distinct.
In case you were wondering, they have not abandoned their late night platform. I’m not sure it fits with their new positioning, but it’s there, nonetheless.

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Making Web 2.0 Work for B2B Brands

Larry — Thu, 25 Sep 2008 17:03:30 +0000

Yesterday, the folks at Baptie & Company invited me to speak on a webinar about branding for business to business companies and the use of web 2.0 technologies. I posted slides from the presentation here. You can also download a full webcast at Baptie & Company.

Making Web 2.0 Work for B2B Brands

View SlideShare presentation or Upload your own. (tags: web b2b)

Why I love the Miller High Life campaign Too many brands and advertisers try to sell you on cultural norms -- you...

Genius! Sort of…

Larry — Sun, 21 Sep 2008 03:46:28 +0000

I’m a big Apple nerd and this post is about the new ‘Genius’ feature in the latest release of iTunes. As I fiddled with it more and more, I decided to scan the web and see what others are saying. The reviews are mostly positive. But a few reviewers discovered the same flaw I accidentally found.

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More Than Voice Alone

Larry — Sat, 20 Sep 2008 23:06:20 +0000

I spend a fair amount of time coaching clients on how to apply their brand voice. Brand voice is most often associated with a brand’s personality. It guides the tone and style of verbal and visual identity. It’s easiest to understand brand voice when reviewing copy. Sometimes, the way the brand chooses to express itself in words just feels wrong. When that happens, we say the brand is not “in voice.”

Sometimes, the words a brand uses are out of voice but the brand experience still feels consistent. When that happens, it’s usually the visual system kicking in. Because our minds are wired to read more from pictures than words, we skip over the inconsistencies in the verbal expression and read the visual elements that are consistently in voice. Which leads me to the topic of this short post.

As more brands use digital media to connect with their customers, the compensatory yin and yang of verbal and visual identity are often separated. An email, SMS message, or chat room cannot always convey the visual crutches that bolster poorly chosen words. The simple solution is to pay more attention to the words, but then there’s the issue of context. When we speak to one another in person, we can read each other’s body language. That helps to provide cues about our intentions and our state of mind. On the telephone, you can hear vocal inflections that convey meaning. Try reading context from an SMS message. This very limitation is the origin of the dreaded smiley.

I’ve been thinking a lot about how a brand develops digital body language — mechanisms to compensate for the limitations of the medium. I’ve been impressed by W Hotels new SMS service for its most loyal customers. Somehow, they seem to achieve the right tone and style despite the fact that there is no hip imagery or house music to parlay the brand. The question is: how does a B2B brand achieve the same result? What do you think?

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Passing the Breaking Point

Larry — Wed, 17 Sep 2008 14:54:33 +0000

Two questions I am most frequently asked about Legendary Brands are: (1) can brand cultures grow around B2B brands, and (2) how does social media play a role in brand culture development. The answer to the first question is yes. The answer to the second requires a bit more explanation. As digital media becomes an increasingly important touchpoint for many brands, social functionality provides the opportunity for these brands to engage and evangelize brand cultures. I am at work on an white paper that will soon be released that studies how to use social media in brand development. In the meantime, check out some of the work that BreakingPoint is doing. Breaking Point is a startup that specializes in network testing equipment and infrastructure. Despite its short history, it has developed an impressive community channel that makes full use of social media. In fact, one of the employees I met at a recent conference confided that he found his job at Breaking Point through a twitter post. The clues to making social media work as a brand builder are inside this effort.

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