Apple is the darling of brand managers. At least once a week I hear a client ask me how their brand can be more like Apple. I’ve written about the company’s brand narrative extensively. Indeed, Apple is linked to a compelling story that rests in the minds of its faithful consumers. It is a story of empowerment and creativity — of the iconoclast leading the masses to freedom through enablement. The landmark 1984 spot for the launch of Macintosh epitomized this narrative.
Sadly, Apple has begun to turn its back on the roots of its mythology. Consumers and business partners are starting to view the company as a control freak. From its rigid design aesthetic to its business practices, a different side of Apple’s character is emerging. And if the company is not careful, the brand can sink into Act III of the empowerment narrative — the part of the story where the revolutionary spirit turns on itself (a la Citizen Kane).
The latest example of this story development is detailed in this blog post about Apple’s latest patent application, in which is states a purpose of thwarting users from using contraband garments to activate their iPod pedometers.